Customer Services -

Ingrained in our corporate culture around the world is the Japanese characteristic of complete dedication to customers. In pursuit of this ideal we offer transport and information solutions tailored to our customers specific requirements.

Our advanced information network provides customers with comprehensive, real time, stock visibility, delivery/arrival confirmations and procurement support.

Our main objective is customer satisfaction through sincere service.

Customer Promises -

• We will strive for cost efficiencies, creating new services and centrally co-ordinating regional transport to give our customers cost benefits.

• We will deliver new products and services by providing original distribution solutions, and streamlining operations to provide a seamless service.

• We are creating innovative solutions for Intra European logistics in Western Europe and expanding into Central and Eastern Europe.

In the 2003 Air Cargo Quality Survey performed by INTERNATIONAL LOGISTICS QUALITY INSITUTE, Nippon Express was ranked No. 1



Details about the Survey can be found under
http://www.aircargoworld.com/features/1203_4.htm